Responsibilities

• Greet and welcome all internal and external visitors, clients and corporate executives
• Assist guests with coats, luggage, refreshments, wireless networks, etc.
• Direct all internal and external visitors, clients and corporate executives to meeting rooms accordingly
• Manage concierge duties, including car service booking, catered meeting requests and assistance with reservations as needed
• Swift and courteous acknowledgement and action of all incoming emails from staff; proactive coordination with staff regarding visitors, meetings and meeting requests
• Screen all incoming phone calls and direct to appropriate parties; collect and distribute phone messages in close coordination with Brookfield administrative and executive staff members
• Ensure the reception area/office is well maintained in coordination with facilities
• Support events coordinator as required to keep meeting rooms fully stocked or picked up after meetings
• Proactively manage meeting room conflicts, ie meetings running long or double bookings
• Proactively coordinate with events coordinator to ensure clean rooms post meetings
• Maintain and update all pertinent Intranet files related to Reception
• Partner with Office Services and building management to oversee office work orders (e.g. maintenance requests), mail deliveries and other office requests
• Ad hoc projects as needed

Qualifications & Requirements

• Bachelors' Degree required
• 2 + years' experience in a receptionist or administrative support role in a busy, corporate setting preferred
• Polished, high-end demeanor, tact, diplomacy, composure and discretion
• High degree of professionalism, comfortable working in an executive setting
• Experience balancing multiple requests and telephone lines
• Excellent verbal, interpersonal and written communication skills
• Consistent attention to detail and accuracy
• Strong work ethic, with flexibility to support requests outside of considered job scope
• Demonstrates superior self-organization and prioritization of responsibilities and assignments
• Works well with team members by sharing responsibilities productively
• Proficient working knowledge of Microsoft Word, Excel, PowerPoint, Outlook etc