Guest Engagement Specialist

Job Title:Entertainment Ambassador

Employment Type:

Compensation:

Location:

Schedule:

This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

Work Environment:

This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions

The Impact You’ll Make:

As an Entertainment Ambassador at Great Wolf Lodge, you will deliver engaging guest experiences and drive show quality across resort entertainment programming by performing with energy and consistency, maintaining safe and clean environments, upholding performance and production standards, and collaborating with your team to uphold Brand Standards in a high-energy resort setting. Your expertise in entertainment, performance, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your entertainment area.

Great Wolf Values

• We Are One Pack – Support your team and create a welcoming environment

• We Improve Everyday – Stay curious and look for ways to make each shift better

• We Get It Done with Care – Take pride in your work and follow through

Key Responsibilities:

Enhance Guest Experience

• Greet and engage guests while maintaining professional presentation
• Deliver entertainment programming aligned with brand standards with energy and professionalism
• Respond promptly to guest inquiries and escalate issues to leadership
• Perform in fully costumed character role, engaging guests of all ages, including high-touch interactions such as hugs, high-fives, and photos with families, while maintaining brand character integrity

Safety

• Follow all safety guidelines, company procedures, and asset protection protocols
• Participate in required safety and emergency training
• Report any incidents or hazards to leadership
• Maintain organized, clean work areas that comply with health and safety standards
• Support character costuming cleaning and maintenance to ensure safety and appearance standards

Operations

• Execute daily entertainment tasks including program set-up and tear down procedures, equipment operations, communication to leaders and maintain cleanliness to uphold brand standards
• Learn new programming multiple times per year and apply skills consistently
• Support community engagement activities and special events as assigned
• Keep entertainment supplies stocked and organized; manage daily activities to maximize guest interaction time
• Perform additional tasks as assigned to support overall resort operations

Basic Qualifications & Skills

• Must be at least 16 years of age or older
• Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Previous experience in a related field such as Entertainment, Dance, or Theater.
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience in a character costume and/or working with children
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to fit and wear character costumes maintain composure in character costumes including heat and humidity for periods of 60 minutes
• Ability to dance and perform in hot, humid, and outdoor environments for periods of up to 2 hours

Kickstart Your Career

Whether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack .

Total Rewards & Benefits

Full-Time Benefits:

• Medical, Dental, and Vision insurance

• Health savings account

• Telehealth resources

• Life insurance

• 401K with employer match

• Paid vacation time off

• Paid parental leave

• Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family
  

Position Closed Date:

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