Senior Director, Enterprise Risk Management

Role: Senior Director, Enterprise Risk Management

Duration: 12 Months

Mode of Work: Hybrid - Onsite Required for 3 days

Work Location: Richmond, VA or McLean, VA

Job Description

Do you want to be part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates? As part of Enterprise Risk Management (ERM), you’ll work with talented associates to provide oversight and guidance for our risk assessment programs and our risk and risk mitigation methodology that ensure our businesses effectively manage risk.

Enterprise Risk Management is a critical function within the firm’s second line of defense that establishes the bank’s approach to risk management and ensures adherence to strong risk management practices across the organizations. We are seeking a Senior Director to join the Enterprise Risk Management (ERM) organization to support our efforts to transform Risk Management, including reimagining methodology design, process execution, risk metrics strategy, and technology enablement in a world of agentic AI. The Senior Director will have the opportunity to apply risk management and analytical skills to some of our highest profile Risk Management projects, including implementing solutions to ensure Capital One’s continued stability and success. This includes bringing unique perspectives and experiences to help us be rigorous, curious, and creative, as well as enabling our organizations to maintain a sustainable and holistic risk profile in order to deliver superior products while also protecting our customers.

This leader must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong problem solving and analytical skills, attention to detail, process/project management capability, and results driven competencies are essential to succeeding in this role. This individual should feel comfortable working with quantitative and qualitative information and can move from the “gray” area to grounded recommendation in an organized and transparent manner.

Primary Roles and Responsibilities Include:

Actively lead our strategic approach to transform Risk Management: This will include:

Identify opportunities to improve our Risk Management processes and execute well-managed change to strategies, methodologies, governance, and reporting elements

Synthesize and elevate information to executive levels

Leverage data, metrics, and analysis to create a comprehensive approach to monitoring our process improvement strategies as they move through the organization

Manage ambiguity and consistently seek to drive clarity amongst team, partners and key stakeholders.

Craft storylines that clearly articulate findings, insights, and recommendations.

Directly liaise and communicate with senior leadership to move the organization to action.

Thought Partnership: Develop and maintain relationships with key business leaders to enable improved decision-making around go-to-market strategy.

Team Leadership: Manage, mentor and support the development of less experienced associates on the team.

Internal Leadership: Responsible for helping to lead and drive internal initiatives including but not limited to recruiting, staffing, diversity & inclusion, social activities, etc.

Competencies

The ideal candidate will be a seasoned risk management professional with strategic leadership skills, and a proven ability to operate effectively in a complex, highly-regulated environment. Candidates should have a passion for leading risk management frameworks that improve our ability to be well managed and ensure we have a best in class enterprise risk strategy.

Leadership:

Able to lead a team through change to drive a culture of strong risk management.

Highly collaborative, energetic, results-oriented, and entrepreneurial in nature.

Approaches risk management with a forward lean and an orientation towards innovation.

Understands and embraces the power of technology, analytics, and automation to drive error-free execution from a second line perspective.

Strong Business Judgment:

Able to employ judgment and experience to make rapid and complex decisions.

Able to influence and build consensus among peers and senior leaders leveraging sound logic and intellectual horsepower.

Able to identify critical issues and to resolve them quickly.

Communication:

Able to identify critical issues and to resolve them quickly.

Exhibits leadership presence with highly developed interpersonal, presentation, and communications skills (written and oral).

Communicates easily at all levels of the organization, as well as with external parties including regulators and consultants.

Has good knowledge of the regulatory landscape in the financial industry and an ability to interact regularly with the multiple Federal banking regulators with jurisdiction over Capital One.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications:

Bachelor's degree or military experience

At least 5 years of risk management experience

At least 5 years of experience in financial service

At least 5 years of experience in people management

Preferred Qualifications:

At least 5 years experience working with regulatory requirements governing risk management in Financial Services

At least 6 years of experience leading risk programs, projects, or initiatives across an organization

At least 10 years of experience in financial services / banking

At least 8 years of experience in people management