Management Analyst

Job Summary

Conduct analyses of Taxpayer Services eServices programs, policies, and processes to eliminate non-value-added steps, improve operational efficiency, build QA test plans, conduct system testing, and provide internal technical support.

Core Responsibilities

• Plan and conduct operational and system analyses, surveys, and comprehensive reports.


• Build QA test plans, execute system testing, and analyze system performance.


• Provide technical assistance and helpdesk support to troubleshoot customer and system issues.


• Apply Lean principles and continuous improvement methodologies (Arizona Management System / AMS).

Required Experience & Technical Skills

• Experience: Minimum 1 to 2 years of management analysis experience.


• Technical Skills:


• XML (Altova XMLSpy)


• SQL (MS SQL Server Management Studio)


• Azure DevOps


• Quality Assurance testing & technology systems analysis


• Analytical Skills: Strong ability to collect/synthesize data, troubleshoot problems, and develop actionable solutions.

Preferred & Knowledge Qualifications

• Preferred: Experience in Tax Administration or public sector environments.


• Knowledge of public administration, automated information systems, and regulatory compliance.


• Proficient in MS Office, Google Suite, and Windows environments.