Director of Patient Services

Director, Patient Support Services

This highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.

What You’ll Do

• Lead and develop 4–8 Therapy Operations Managers and their teams


• Oversee performance, productivity, quality, patient safety, and program scalability


• Manage relationships with pharmaceutical manufacturers, providers, and health systems


• Lead business reviews, performance discussions, and operational escalations


• Establish KPIs and turn performance data into actionable improvements


• Strengthen SOPs, workflows, staffing models, and operational processes


• Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams


• Present program updates and strategic recommendations to executive leadership

What You Bring

• PharmD or active RPh licensure


• Bachelor’s degree required; MBA, MHA, or related master’s preferred


• 1-8 years of progressive specialty pharmacy or complex therapy leadership


• Experience managing managers and building high-performing teams


• Knowledge of rare disease workflows, regulatory requirements, and accreditation standards


• Strong manufacturer-facing, client-management, and executive presentation skills


• CareTend, CPR+, or SPRx experience preferred