Senior Manager, Change Management

Role Overview:

The organization is bringing its Ecommerce and Digital Mobile App departments together under one unified Product Development Life Cycle (PDLC). This position will lead the people/adoption side of the transformation and drive hands-on adoption of new operating models, delivery practices, tooling and roles. The role will also serve as the change lead for AI-enabled software delivery.

Key Responsibilities:

• Lead organizational change for unified PDLC across Ecommerce and Mobile App engineering.


• Design and mature a unified technology delivery operating model.


• Conduct current-state, stakeholder-impact and readiness assessments.


• Develop change plans using Prosci/ADKAR, Kotter or equivalent.


• Build communication, training, sponsor and change-champion strategies.


• Develop a maturity scorecard measuring adoption and delivery health.


• Lead adoption of AI-assisted coding, AI-powered QA/testing and AI-assisted requirements/design tools.


• Partner with Engineering, Security and AI Governance teams on responsible AI adoption.


• Develop role-specific AI training, playbooks and champion networks.


• Manage organizational impacts including role redesign, skill gaps and employee concerns.


• Present change strategy and progress to senior executives.

Required Qualifications:

• 8+ years of progressive Organizational Change Management experience.


• 3+ years in technology, digital or software engineering transformations.


• Hands-on change management experience.


• Experience with Prosci/ADKAR, Kotter, LaMarsh or similar methodology.


• PDLC/SDLC transformation experience.


• Strong Agile/Scrum/SAFe, CI/CD, DevOps and release-management knowledge.


• Direct AI enablement/adoption experience.


• Ability to influence senior technology/business leaders without formal authority.


• Excellent executive-level communication skills.


• Bachelor's degree or equivalent practical experience.

Preferred:

• Prosci/CCMP/ACMP certification


• CSM or SAFe certification


• Master's degree


• Change Management Center of Excellence experience


• AI governance/responsible AI experience


• Jira/Jira Align, Azure DevOps, Confluence or ServiceNow experience