Coordinator

Company Description ServiceMaster Restore by Quick Response has been serving residential and commercial clients in New York and New Jersey since 2010, providing specialized restoration and construction services. The team handles fire, water, and mold damage, as well as full construction and rebuilding, helping properties return to pre-loss condition after emergencies and disasters. Known for fast, reliable, and high-quality service, the company supports clients through every phase of restoration, from initial cleanup to final repairs. With 24/7 availability for urgent situations and certified experts in remediation and reconstruction, ServiceMaster Restore by Quick Response is committed to safety, efficiency, and exceptional customer care.

Role Description The Coordinator is a full-time, on-site role based in Airmont, NY, responsible for supporting daily operations and customer service in the restoration and construction environment. This role typically handles incoming calls, schedules appointments, and coordinates field teams and subcontractors to ensure timely response to fire, water, mold, and construction projects. The Coordinator maintains job files, updates project statuses, and assists with documentation, estimates, and invoices. Day-to-day activities include communicating with clients and insurance representatives, tracking materials and equipment, and collaborating with team members to meet deadlines and quality standards. The position also involves general administrative tasks, such as data entry and recordkeeping, while upholding company policies and service expectations.

Qualifications

• Strong organizational and time-management skills to coordinate schedules, projects, and documentation.


• Effective verbal and written communication skills for interacting with customers, team members, and insurance partners.


• Proficiency with office software (e.g., email, spreadsheets, databases) and comfort learning industry-specific systems.


• Attention to detail in managing records, preparing paperwork, and tracking job progress and materials.


• Customer service skills, including professionalism, empathy, and the ability to handle urgent or stressful situations.


• Ability to work on-site, collaborate in a team environment, and adapt in a fast-paced, service-focused setting.


• Prior experience in coordination, administration, restoration, construction, or insurance-related roles is a plus.


• High school diploma or equivalent required; post-secondary education or relevant certifications are beneficial.