Guest Services Manager

Company Description St. Francisville Inn is a hospitality business located at 5720 Commerce Street in St. Francisville, Louisiana, serving guests in the Baton Rouge Metropolitan Area and surrounding communities. The inn offers a welcoming environment focused on comfort, personalized service, and memorable guest experiences. Team members work closely together to maintain high standards in cleanliness, service quality, and property upkeep. The organization values professionalism, reliability, and a guest-centered approach in all aspects of its operations.

Role Description The Guest Services Manager is a full-time, on-site role based in the St Francisville, responsible for overseeing front-of-house operations and ensuring exceptional guest experiences. This role manages guest check-in and check-out procedures, handles reservations, responds to inquiries, and resolves guest concerns in a timely, professional manner. The Guest Services Manager supervises front desk and guest services staff, coordinates shift schedules, and provides coaching to maintain consistent service standards. Additional responsibilities include monitoring guest satisfaction, implementing service improvements, maintaining accurate records, and collaborating with housekeeping and maintenance teams to support a seamless, high-quality stay for all guests.

Qualifications

• Strong supervisory skills with experience leading, training, and supporting guest services or front desk teams.


• Proven ability to drive customer satisfaction through attentive, solution-focused customer service.


• Excellent communication skills, including clear verbal and written interaction with guests and team members.


• Experience with receptionist duties such as check-in/check-out, reservations management, and phone and email handling.


• Previous experience in hospitality, hotel, or inn management is highly preferred.


• Ability to work flexible hours, including evenings, weekends, and holidays as needed.


• Strong organizational, problem-solving, and time management skills, with attention to detail.


• Proficiency with basic computer systems and reservation or property management software.


• High school diploma or equivalent required; further education in hospitality or business is a plus.