Administrative Assistant/Operations Support

ADMINISTRATIVE ASSISTANT / OPERATIONS SUPPORT (FULL-TIME)

New Hope Behavioral Center, LLC

Location: Irvington, NJ (Onsite)

Schedule: Monday–Friday, 8:00 AM–4:00 PM

Salary: $36,500–$38,000 annually

ABOUT US

New Hope Behavioral Center, LLC is a New Jersey state-licensed Adult Mental Health Partial Care Program providing compassionate, individualized, and recovery-oriented services to adults living with mental illness.

We are seeking a dependable, organized, and proactive Administrative Assistant to support daily office operations, assist clinical and administrative staff, and serve as a key onsite administrative contact for our remote Executive Director.

The ideal candidate is a self-starter with strong organizational skills, attention to detail, excellent communication, and the ability to independently manage multiple responsibilities in a fast-paced behavioral health environment.

KEY RESPONSIBILITIES

• Manage daily front-office operations, including answering phones, greeting visitors, and responding to inquiries.


• Monitor emails, faxes, and communications, ensuring timely follow-up and distribution.


• Serve as an onsite administrative contact for the remote Executive Director while coordinating with onsite leadership.


• Maintain organized client records, electronic and paper filing systems, and administrative documentation.


• Coordinate client intakes, psychiatric appointments, and communication with hospitals, referral sources, and community providers.


• Assist with documentation needed for insurance authorizations, admissions, and ongoing reviews.


• Maintain client demographic information and assist with administrative tracking of prior authorizations.


• Monitor documentation requirements, identify missing paperwork, and prepare routine administrative reports.


• Support quality assurance activities, audits, and regulatory compliance preparation.


• Assist with transportation scheduling, documentation, and communication with client residences.


• Coordinate meetings, schedules, and general administrative needs.


• Occasionally assist with structured program activities or designated groups when appropriately qualified, approved, and permitted under applicable NJ Partial Care requirements.


• Perform other reasonable administrative and operational duties as assigned.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.


• Minimum 2–3 years of administrative or office support experience.


• Strong computer skills, including Microsoft Office, email, scanning, faxing, and database management.


• Excellent communication, organizational, and multitasking abilities.


• Ability to work independently, meet deadlines, and follow through on responsibilities.


• Professionalism, dependability, discretion, and the ability to maintain confidentiality.


• Comfort working in a program serving adults experiencing mental health challenges.

PREFERRED QUALIFICATIONS

• Previous administrative experience in healthcare, behavioral health, or social services.


• Clinical, direct-care, or program experience working with adults living with serious mental illness.


• Experience assisting with or facilitating structured psychoeducational, recreational, or life skills groups.


• Education or training in psychology, social work, human services, or a related field.


• Familiarity with Medicaid, insurance authorizations, clinical documentation, or quality assurance processes.

COMPENSATION & BENEFITS

• Salary: $36,500–$38,000 annually, based on qualifications and experience.


• Full-Time, Monday–Friday, 8:00 AM–4:00 PM.


• Onsite position in Irvington, NJ.


• $200 monthly health insurance supplement available if needed, subject to eligibility.

HOW TO APPLY

Interested candidates should email their resumes to careers@thenewhopeb.com with "Administrative Assistant / Operations Support" in the subject line.

New Hope Behavioral Center, LLC is an equal opportunity employer.