International Sales Customer Service Representative

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides sales support for International Sales Business Developer


• Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process


• Requests internally samples to send to existing customers and new leads


• Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.


• Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)


• Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)


• Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department


• Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)


• Responsible for the processing and data entry of orders and invoicing using Visual software


• Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.


• Follow up on the Registration Process and payment of Registration fees with each customer


• Expedites the resolution of customer problems and complaints


• Requests codifications for Master Formulas for finished Products


• Supports inventory control of customer supply materials


• Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services


• Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year


• Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.


• Provides feedback to management regarding customer inquiries


• Assists in special projects from International Sales Department


• Performs other functions as requested by the immediate Supervisor

QUALIFICATIONS:

• Associate’s degree or Bachelor’s degree (preferred)


• 2- 5 years’ experience in customer service


• Bilingual (Spanish and English)


• Strong computer skills (Microsoft Word, Excel, Outlook)


• Strong communication skills


• Able to accept criticism and show desire to learn and improve


• Able to multitask


• Works well in a fast-paced environment