Strategic Improvement Manager

The Strategic Improvement Manager leads the AI-enabled Strategic Improvement Team at H Mart, driving enterprise-wide initiatives that improve profitability, supply chain performance, merchandising, and overall business results.

The Manager partners with executive leadership and subject matter experts to identify opportunities, apply AI-enabled analysis, and deliver measurable impact, leading a team that blends business expertise, data analytics, and generative AI to accelerate research, improve decisions, and continuously strengthen retail and distribution operations.

• Strategic Planning: Partner with executive leadership to set priorities and build the roadmap for enterprise-wide improvement initiatives.


• Project Leadership: Direct the planning, execution, and implementation of projects across supply chain, merchandising, pricing, promotions, operating expenses, inventory, and profitability.


• AI-Enabled Analysis: Use Claude, ChatGPT, Gemini, and emerging AI tools to accelerate research, evaluate alternatives, benchmark competitors, and develop actionable recommendations.


• Business Problem Solving: Validate AI-generated insights through data analysis, business judgment, collaboration with subject matter experts, and independent research.


• Performance Monitoring: Establish success metrics, track results, and communicate measurable business impact to executive leadership.


• Innovation: Identify opportunities to apply AI across the organization to boost productivity, automate repetitive work, and strengthen decision making.


• Leadership: Lead, mentor, and develop a high-performing team built on curiosity, collaboration, critical thinking, and continuous learning.


• Review, prioritize, approve, and manage departmental projects, schedules, budgets, and resources.


• Foster a culture of innovation while maintaining high standards of analytical accuracy and business judgment.

Education and Qualification:

• Bachelor's degree


• MBA or advanced degree preferred.


• Five years of experience in retail, supply chain, business analytics, consulting, corporate strategy, or a related field.


• Demonstrated leadership managing cross-functional business initiatives.


• Strong analytical, financial, and strategic thinking skills.


• Experience using AI platforms to improve research, analysis, and decision making.


• Excellent communication and presentation skills.


• Uses AI responsibly and handles company information with care.


• Bilingual Korean and English preferred.

Benefits:

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy


• 401 (k) Retirement Plan with up to 5% match per company policy


• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy


• BTA Insurance (Business Travel Accident Coverage)


• Company provided lunch


• Paid-time off (PTO) and Paid Holidays per company policy


• Celebration & Condolence Benefits per company policy


• Employee Discount Program (5%)


• Holiday Gift certificates per company policy


• FSA (Flexible Spending Account) per company policy


• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: 8:30 AM - 5:30 PM

Salary Range: $130,000 ~ $178,400

*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.