Desktop Support

Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.

Responsibilities

• Manage and resolve support tickets in ServiceNow.


• Provide technical assistance to corporate office, distributed field, and educational institution users.


• Troubleshoot desktop hardware and software issues.


• Install and configure software and user devices.


• Diagnose network connectivity and related technical issues.


• Track IT assets and maintain accurate inventory records.


• Document troubleshooting steps, resolutions, and support activities.


• Escalate complex or unresolved issues through appropriate channels.

Preferred Qualifications

• 3+ years of experience in desktop support.


• Experience with Windows administration and Microsoft 365.


• Hardware troubleshooting expertise.


• Knowledge of IT service management practices.


• Strong technical documentation and problem-solving skills.


• Customer service experience.