Project Manager - Supply Chain & Process Improvement

Project Manager - Supply Chain & Process Improvement Cranbury, NJ (On-site)

Skill is partnering with an established beauty and retail organization to find a Project Manager who will help transform how customer orders and supply chain processes are managed across the organization. In this role, you will lead cross-functional Value Stream Mapping initiatives, identify opportunities to improve efficiency, and develop actionable recommendations that strengthen customer service, operational visibility, and scalability.

You will support a major Omnichannel Customer Supply Chain transformation initiative with a primary focus on Order-to-Cash process improvement. Working closely with cross-functional teams, you will evaluate existing workflows, uncover operational bottlenecks, and design practical future-state processes that drive measurable business outcomes.

Key Responsibilities

• Lead Value Stream Mapping activities, including planning, facilitating workshops, documenting current-state processes, and developing future-state recommendations.


• Collaborate with stakeholders across Omnichannel Customer Supply Chain and Order-to-Cash teams to identify process gaps, inefficiencies, and improvement opportunities.


• Map end-to-end workflows, including order processing, information flows, system interactions, decision points, handoffs, and process ownership.


• Collect and validate operational data to establish performance baselines using metrics such as cycle time, order-processing time, on-time in-full delivery, inventory accuracy, and exception rates.


• Identify bottlenecks, delays, rework, duplication, and non-value-added activities using Lean and continuous improvement principles.


• Facilitate discussions with process owners and subject-matter experts to validate findings, investigate root causes, and build alignment on proposed improvements.


• Develop future-state process maps and prioritized improvement roadmaps with clear milestones, accountable owners, dependencies, and measurable success criteria.


• Manage project schedules, risks, issues, decisions, and stakeholder communications to ensure alignment and timely delivery.


• Collaborate with technical and business teams to identify opportunities for software solutions, Agentic AI, process automation, and improved data validation.


• Support change management activities, including stakeholder engagement, communications, training, and adoption of redesigned processes.

What You'll Bring

• Bachelor's degree in Information Systems, Engineering, Business, or a related field, or equivalent experience.


• 1–3 years of project management experience within a retail, eCommerce, or related business environment.


• Demonstrated experience with Value Stream Mapping, business process mapping, or continuous improvement methodologies.


• Solid understanding of supply chain operations, Order-to-Cash processes, or end-to-end business workflows.


• Experience implementing software solutions, including Agentic AI or advanced automation technologies.


• Familiarity with Agile methodologies and Scrum.


• Strong analytical and problem-solving skills, including process evaluation, data validation, and root-cause analysis.


• Proven ability to manage project timelines, budgets, and ROI objectives while coordinating cross-functional stakeholders.


• Excellent written and verbal communication skills with the ability to present technical and operational findings to diverse audiences.

Bonus Points

• Experience with customer portals, order management systems, or eCommerce platforms.


• Familiarity with Lean, Six Sigma, or operational excellence frameworks.


• Background supporting omnichannel supply chain or Order-to-Cash transformation initiatives.