Quality Manager

JOB SUMMARY The Quality Manager is responsible for the establishment, implementation, optimization, and direction of the Quality Management System, and other key compliance-oriented systems at all Long-Lok locations. The Quality Manager is responsible for the maintenance of the Quality Management System, ensuring compliance with ISO 9001, and AS9100.

The Quality Manager develops and sustains the organization’s Quality Culture and promotes awareness of QMS requirements, directs and promotes Continuous Improvement and interdepartmental communication.

The Quality Manager Reviews and interprets industry / customer specifications and customer quality / processing requirements. Effectively integrates these requirements into our quality system to be a value-added supplier to our customers. Plans and directs activities concerned with development, application, and maintenance of quality standards and systems for industrial processes, materials, and products. Guides and assists in failure investigations, guides and reviews root causes of failures, guides and reviews corrective actions.

Day to day activities include customer communication, root cause analysis, quality system and product compliance measures. Tracking of Cost of Poor Quality and other KPI’s. Keeping management informed of any issues related to the Quality Management System, its processes, and products. This position reports to: General Manager. The positions that report to the job title are: Quality Assurance Production Liaison. Quality Assurance Technician.

Responsibilities

• Directs and provides support to the Quality Assurance team.


• Functions as the Key Quality Management representative for the Quality Management System.


• Key Point of Contact to Management and Prime Customers for Quality related problem definition, resolution, loss reporting and continuous improvement.


• Establishes and directs management of the Calibration system to evaluate precision and accuracy of testing, measurement, and analytical equipment. Ensures requirements to calibration standards.


• Directs the maintenance of QMS documentation to ensure consistent compliance with Quality certifications.


• Directs the development and implementation of Quality standards and methods for inspection, testing, and evaluation of products and processes.


• Directs continuous improvement opportunities through trend analysis of quality performance data, Coordinates continuous improvement projects based upon trending.


• Evaluates and Troubleshoots suspect customer product for conformance to requirements, coordinates with internal and external customers to drive resolution and delivery of parts.


• Assist with Identification of Root Cause and Resolution for nonconforming product and/or processes.


• Develop and initiate standards and methods for inspection, testing, and evaluation of product/processes.


• Review Industry and Customer technical specifications for compliance. Perform analysis of gaps in meeting compliance and implement required systemic changes to achieve compliance as directed.


• Serve as point of contact to Management for Quality related problem definition, resolution, loss reporting and continuous improvement.


• Devise sampling procedures when not defined in specifications. Design and develop forms and instructions for recording, evaluating, and reporting quality and reliability data.


• Establish/maintain program to evaluate precision and accuracy of testing, measurement, and analytical equipment. Ensure requirements to calibration standards.


• Compile and write training material and conduct training sessions on Quality Control activities.


• Analyze and trend nonconforming product data. Report this data to Management for continuous process improvement.


• Generate Quality Assurance related reports as necessary/directed.


• Capable of all duties and responsibilities assigned to the Quality Assurance Technician.


• Other duties may be assigned.

Qualifications

• Authorization to work in the United States required.


• IAQG Sanctioned 9100 AATT (preferred).


• High school degree or GED.

Required Skills

• Communication and Networking skills.


• Administrative and Organizational skills.


• Computer and Software use skills.


• Problem Solving, Analytical and Reasoning skills.


• Teamwork; Objectivity and openness to others’ views and experiences.


• Professionalism; Reacts well under pressure.


• Strong oral and written communication capabilities.

Preferred Skills

• Experience in Aerospace Quality Management is strongly preferred.


• Experience in a manufacturing environment is strongly preferred.


• IAQG Sanctioned 9100 AATT (preferred).

Organization

• This position reports to: General Manager.


• The positions that report to the job title are:


• Quality Assurance Production Liaison.


• Quality Assurance Technician.

Accountabilities

Day to day activities include customer communication, root cause analysis, quality system and product compliance measures. Tracking of Cost of Poor Quality and other KPI’s. Keeping management informed of any issues related to the Quality Management System, its processes, and products.

Relationship Building

This position requires regular contact both inside and outside the company in order to carry out company policy and programs; and requires abilities of persuasion and negotiation. This position often deals with persons of substantially higher rank in these instances.

Decision Making

This position requires frequent decision making and the ability to plan and perform unusual or difficult work with general operation methods/procedures.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The typical level of noise for the work environment of this position is quiet (private office) with moderate traffic. Work is performed near moving mechanical parts. Domestic travel may subject the employee to various environmental circumstances.

PHYSICAL DEMANDS

The employee is regularly required to stand, walk, sit, talk and hear, and use hands to finger, handle or feel, stoop, kneel, crouch or crawl, reach with hands or arms. Must be able to lift and move up to 25 pounds. Close vision (clear vision at 20 inches or less), the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and depth perception (three-dimensional vision, ability to judge distances and spatial relationships) are required to read documents on paper and computer screens. Color vision (ability to identify and distinguish colors) is helpful when dealing with color-coded documents. Peripheral vision (ability to observe an area that can be seen up/down or to the left/right while eyes are fixed on a given point. Physical demands are minimal. Needs to work with computers, access the internet, and use various computer software programs. Travel requires appropriate vision for transportation on their own.

ONSITE CERTIFICATIONS REQUIRED

The nature of this job requires the Quality Manager to be a subject mater expert (SME) in all areas of the Quality Management System and therefore no specific onsite certifications are required. Employee’s external certifications, education, experience or combination thereof will take the place of onsite certifications.