Client Advisor | Chicago

JOB TITLE: Client Advisor

REPORTS TO: General Manager

Job Purpose:

The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.

Tasks & Responsibilities:

Sales Responsibilities

• Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets


• Generate and manage individual, high-volume sales business and achieve individual sales goals


• Source, recruit, develop and maintain client book


• Track and grow spend of existing client network


• Manage regular client outreach, consignment, and appointment setting


• Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests


• Maintain strong product knowledge of current and past collections at all times


• Provide product and client feedback to Store Leadership and Merchandising team


• Deliver outstanding service to TOM FORD clients


• Maintain an active presence in the local community; keep informed about major events and client activities


• Adhere to company policies and procedures at all times


• Create high energy and a positive work environment

Job Requirements

• 3-5 years of retail sales experience required; preferably in a luxury environment


• Strong entrepreneurial spirit and initiative


• Strong strategic sales & commercial mindset


• Exceptional client development skills


• Deep knowledge of the luxury industry with a high level of fashion sensitivity


• Strong interpersonal, communication, organization, and follow-through skills


• Ability to excel in a fast paced, high energy and a positive work environment.


• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed


• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed


• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).


• Ability to bend, stoop, reach or squat to handle and stock merchandise


• Ability to stand or walk for long periods (4-6 hours)