Service Coordinator

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.

Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Service Coordinator must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.

Responsibilities:

• Dispatch HVAC/R technicians to service appointments.


• Engage technicians to ensure performance is optimized.


• Daily Invoicing


• Lead and motivate the technicians to achieve goals.


• Schedule customer appointments and ensure arrival within scheduled windows.


• Create and forecast a schedule to ensure we meet all customer needs.


• Cross-train job duties with fellow employees.


• Provide Administrative Assistance to service team.

Qualifications:

• High School diploma or GED.


• Excellent written and verbal communication skills.


• Exceptional organization and leadership skills.


• Experience in data entry (3-5 years).


• Proficiency with Microsoft Office Suite (Excel, Word).


• Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.


• Ability to work under pressure and in a high paced work environment.

What we offer:

• At no cost to the employee

-ESOP (Employee owned) package

-$30K Employer Paid Life insurance

-Short term disability

-Employee Assistance Program (EAP)

-Paid Maternity & Paternity Leave

-Generous PTO roll-over policy

-Social events and outings throughout the year

• Additional Benefits

-Health, Dental, and Vision Insurance

-Health Reimbursement Arrangement (HRA) with Medical PPO

-FSA and Dependent Care

-Additional Voluntary Life Insurance for self, spouse and dependents

-401K Matching