Field Operations Specialist (ONSITE - Queens, NYC)

Field Operations Specialist (ONSITE - Queens, New York)

Our government client is seeking a Field Operations Specialist to manage IT Technology Rooms (MDF, IDF, Data Center).

Scope of Work:

• Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:


• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough


• Install, Connect, and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment


• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough


• Maintain clean and organized IT Operations Rooms in offices located across the assigned Borough


• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement


• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough


• Perform Hardware Equipment Replacement for failed components in coordination with the Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)


• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required


• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)


• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)


• Completing Circuit Cutovers in coordination with NYC IT Department and the Infrastructure Network and Telecom Groups


• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

Qualifications:

• Preferably 5 years of proven experience in Field Operations in Information Technology


• Experience in managing MDF and IDF technology rooms


• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)


• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems


• Excellent interpersonal and communication skills


• Ability to multitask and perform in a high-paced/high-pressure environment


• Ability to work independently or within a group to solve complex problems.


• Strong team player with a service-oriented attitude and customer focus


• Vendor management skills


• Must be able to lift and move equipment weighing up to 50lbs


• Must be able to travel as needed between 37 sites in NYC 5 Boroughs.