Pharmacy Member Services Specialist – CPhT – Montvale, NJ

HealthCare Support is seeking a strategic, client-focused Pharmacy Member Services Specialist – CPhT to join a growing PBM organization. In this role, you’ll provide administrative oversight and case management support. You will ensure timely resolution of member inquiries, escalations, and coordination between members, pharmacies, and prescribers.

Schedule

• Monday–Friday, 8:30 AM–5:00 PM
  
  

Compensation

• $50,890 - $63,612 | $24.50–$30.60/hour
  
  

Benefits

• Medical, dental, and vision insurance
• Multiple medical plan options, including HSA-eligible plans
• Benefits effective the 1st of the month following hire
• 401(k) company match: 50% of the first 4% contributed
• 100% immediate vesting
• Paid Time Off
• Tuition reimbursement
• Short-term and long-term disability
• Basic Life & AD&D insurance at 2x salary
• FSA and HSA options
  
  

Daily Responsibilities :

• Manage assigned member cases using the population health management system, ensuring timely completion and accuracy
• Serve as a liaison between members, pharmacies, and prescribers to coordinate care and resolve issues
• Provide high-quality, consistent, and empathetic support to members
• Support concierge-level services and assist with member-focused projects under pharmacist supervision
  
  

Required Qualifications:

• Active Pharmacy Technician Certification CPhT
• 2+ years of experience in PBM, MTM call center environment OR 4+ years of hospital/retail pharmacy
  
  

Interested in being considered?

If you are interested in applying to this position, please click ApplyNow for immediate consideration.

• Call: 407.636.5712
• Schedule a time to connect: https://calendly.com/brandon-schabbel/interview
• Email: Brandon.schabbel@healthcaresupport.com
  
  

Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.