Core Banking Support Specialist

Title: Core Banking Support Specialist

Location: Miami, FL / onsite

Direct Hire

Salary + 10% Bonus + Benefits

Overview

We are looking for a Core Banking Support Specialist (bilingual in Spanish) with a background supporting technology within a bank, credit union, or regulated financial institution. This is a hands-on role supporting core banking operations, internal users, system issues, enhancements, testing, and third-party banking technology vendors.

Key Responsibilities:

• Support and troubleshoot core banking systems and applications.


• Resolve escalated issues involving transaction failures, system errors, account discrepancies, and other core banking problems.


• Manage incidents from initial report through resolution and communicate updates to internal users.


• Work directly with core banking vendors and third-party technology providers.


• Develop and execute User Acceptance Testing (UAT) scripts for new features and system changes.


• Support system administration, analysis, troubleshooting, and implementation activities.


• Create technical documentation, troubleshooting guides, FAQs, and internal procedures.


• Coordinate with IT Operations, Infrastructure, Software Services, Security, Product Managers, and business teams.


• Support technology projects from requirements gathering through testing and deployment.


• Assist with change management for banking applications and systems.

Required Experience:

• Bilingual in Spanish - MUST


• 4+ years of progressive IT systems support experience within a bank, credit union, or regulated financial institution.


• Direct, hands-on experience supporting or administering a core banking platform such as Temenos T24, Fiserv, FIS, Jack Henry, Finastra, or a similar system.


• Strong understanding of core banking products and operations, including deposits, checking/current accounts, savings, retail and commercial lending/credit, and General Ledger integrations


• Knowledge of payment infrastructure, including SWIFT, ACH, and wire transfers.


• Experience with UAT, incident management, troubleshooting, system administration, and business requirements.


• Experience working directly with third-party banking technology vendors.


• Strong communication skills and experience working across technical and business teams.