Operations Associate

About the job : Phox Health is transforming shipping logistics for healthcare organizations through a next-generation software platform that connects health system pharmacies, labs, and related departments with a network of medical couriers. The company focuses on improving accountability, visibility, and patient experience by addressing common issues such as delays, lost packages, and unreliable delivery.

Role Description:

Operations Support

• Coordinate daily market operations


• Verify routes, schedules, and staffing needs


• Create and track air freight shipments


• Assist with inventory tracking and replenishment (Phox Boxes, totes, etc)


• Maintain operational checklists and SOPs


• Track key operational issues and follow through to completion

Backup Driver

• Serve as backup driver when needed


• Cover routes during employee absences


• Assist with loading/unloading vehicles


• Conduct company vehicle inspections and report maintenance needs


• Ensure route documentation is completed accurately


• Maintain company vehicle incident reports

Facility Oversight

• Conduct routine inspections of facilities and market locations


• Check cleanliness, safety, and organization standards


• Identify maintenance issues and coordinate repairs


• Verify equipment is functioning properly


• Ensure supplies and consumables are stocked

Team Support

• Assist with onboarding and training new employees


• Provide coverage for operational gaps


• Help enforce company policies and safety standards


• Communicate operational concerns to management

Customer & Vendor Relations

• Communicate with contractors


• Resolve routine service issues


• Verify contractor performance and delivery schedules


• Support customer service escalations when needed

Required:

• Valid driver's license with clean driving record and background check


• Comfortable driving delivery vehicles


• Strong organization and communication skills


• Ability to work independently


• Basic Excel/Google Sheets skills

Preferred:

• Logistics experience


• Operational experience


• Distribution or transportation experience


• Supervisory experience