Company - Our client is a leading specialty care management organization with more than 30 years of experience improving outcomes for people with complex injuries and diagnoses. The organization is a pioneer in value-based care, combining deep clinical expertise and data-driven solutions to deliver better outcomes across the healthcare and workers’ compensation markets.

Job Title - IT Application Development Manager

Location - Remote in the U.S.

Role Type - Direct Hire

Must Have Skills:

• Very strong Salesforce experience, including Salesforce Service Cloud and customer service applications
• Experience supporting and enhancing applications used for customer/client issue management, resolution, and tracking
• Business-first mindset with the ability to deeply understand business processes, translate needs into application functionality, and drive a configuration-first approach
• Strong people leadership and self-directed delivery experience, including building, hiring, mentoring, and developing an application team from the ground up
• Prior experience managing true application development teams while remaining hands-on and close to the work

Responsibilities and Job Details:

• Lead a newly formed application development function supporting our client’s go-to-market and client-facing technology environment
• Assume ownership and drive the continued development of a Salesforce-based application used for client issue tracking and resolution
• Mature and expand the client issue management platform for broader use across the organization
• Serve as a working manager who can provide strategic leadership while remaining closely involved in application delivery
• Build out and develop a new team that is expected to include Business Analysts, QA, and configuration/development resources
• Partner closely with business stakeholders to understand processes and translate business requirements into effective application solutions
• Champion a configuration-first development philosophy, utilizing custom development only when necessary
• Manage priorities and deliverables independently, proactively escalating risks and issues when appropriate
• Lead ongoing enhancements and integrations across the Salesforce ecosystem, including opportunities to leverage emerging Salesforce capabilities
• Oversee Microsoft Dynamics support within the team’s broader application portfolio, with Salesforce representing the primary platform
• Foster a culture of accountability, transparency, proactive communication, and strong partnership with business stakeholders
• Travel occasionally as business needs require, generally no more than a few short trips per year