Inventory Technician / Inventory Management

Reverse Logistics Technician

• Process returned IT assets including laptops, desktops, monitors, mobile devices, peripherals, networking equipment, and accessories.


• Receive, inspect, and verify returned shipments against return requests and inventory records.


• Identify damaged, missing, or incorrect equipment and escalate discrepancies appropriately.


• Perform asset grading to determine refurbishment, redeployment, repair, or recycling eligibility.


• Prepare returned equipment for redeployment or certified e-waste disposal.

Your Roles and Responsibilities:

• Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.


• Assist with inventory, asset management and e-recycling.


• Use ticketing systems with a focus on customer service, SOP adherence, and quality.


• Use ticketing systems to report individual work accomplishments and to track metrics.


• Utilize inventory data management software to maintain inventory accuracy and workflow.


• Triage, handle and fulfil customer requests via a web portal and in person as needed.


• Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.


• Load and unload shipments; loading dock duties as assigned.


• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.


• Unbox, stock inventory on shelves, break down packing materials.


• Assist in inventory procedures including the actual total count of stock items and spot check as needed.


• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.


• Contribute to large scale global projects as needed.


• Hardware data destruction and collection for e-recycle.


• Hardware sanitization and quality checks to ensure hardware reliability and reuse.


• Coordination with Third party vendors for executing collection and recycling activities.


• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.


• High attention to detail and ability to follow other technicians’ direction to ensure quality.


• Effectively utilize ticket, inventory, and dispatch management systems.


• Determines methods and procedures on new assignments and may coordinate activities of other personnel.


• Networks with key contacts outside one’s own area of expertise.


• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.


• Strong organizational skills including effective record-keeping and maintenance techniques.


• Basic knowledge of computer hardware with the ability to learn new software.


• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.


• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.


• Understands policies and objectives of the assigned program and corresponding activities.


• Knowledge of health and safety regulations.


• Proficient English communication in terms of speaking,writing and reading.