E-Commerce Operations & Support Manager

Job Title: E-Commerce Operations & Support Manager

Location: Phoenix, AZ 85027

Work Arrangement: Hybrid

Employment Type: Full Time

Duration: 3 to 6 Months

Domain: Retail & Digital Commerce

Pay Rate: $49.00/hr W2 | $60.00/hr C2C

Application Deadline: October 20, 2026

SKILLS REQUIRED

Primary (Must-Have):

• E-commerce domain experience | Shopify Plus, Salesforce Commerce Cloud, Magento/Adobe Commerce, or SAP Commerce

• Operation experience / ITSM Methodologies | ITIL, Incident, Problem, Change, and Request Management

• Cloud operations on GCP | Google Cloud Platform monitoring, cost control, performance tuning, and security

Secondary (Good to Have):

• Tooling Stack Expertise | ServiceNow, Jira Service Management, PagerDuty, Datadog, Splunk

• Leadership & Team Supervision | Managing and mentoring technical operations teams in high-availability environments

POSITION OVERVIEW

Reporting to senior leadership within the digital commerce department, this role serves as the operational backbone between engineering, product, business stakeholders, and vendors. The E-commerce Operations & Support Manager will own the reliability, performance, and continuous evolution of our digital commerce ecosystem to eliminate friction and resolve critical production incidents.

ROLES & RESPONSIBILITIES

• Own end-to-end operational health of e-commerce platforms | Storefront, checkout, OMS, product catalogue, payment gateways, and third-party integrations.

• Oversee Google Cloud Platform (GCP) operations | Ensuring reliability, cost optimization, performance, and security across all hosted commerce workloads.

• Lead L2 production support function | Triaging escalations from L1, owning resolution end-to-end, and ensuring clean handoffs to L3/engineering.

• Supervise and mentor the GCP operations team | Driving accountability, technical excellence, and adherence to SRE and cloud governance best practices.

• Define and enforce ITSM best practices | Managing incident, problem, change, and request management frameworks across commerce operations.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.