Retail Store Manager

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Step into the role of Store Manager at our Nespresso boutique at University Village, where you are not just the leader of the store, you are the face of the brand setting the tone for the team to bring our brand to life for our employees and customers! You will lead and inspire a high-performing team to optimize sales, service, and operations, all while ensuring a seamless and inviting customer experience. Your leadership will be pivotal in executing innovative store strategies to drive performance goals and achieving impressive sales growth. You will have an entrepreneurial mindset to connect with the community, build our brand, and share the Nespresso story and values with passion. Join us in creating success for our global brand and leading a winning team to make a lasting impact!

Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

WHAT’S IN IT FOR YOU:

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.


• Growth and Development: At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.


• Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.


• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance


• 401k with company match


• Educational reimbursement


• Health and mental wellness programs


• DE&I resource groups


• Commuter benefits


• Pet adoption reimbursement


• Employee recognition program


• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:

• Performance Management: Recruit, hire, and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback to help your team thrive.


• Training and Development: Lead and inspire others to learn and grow through coaching and mentoring. Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience. From product knowledge to selling techniques and operational standards, you will be instrumental in building their capabilities and shaping their success.


• Team Engagement: Uphold the Nespresso culture and values, fostering an engaged and motivated team. Through effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions, you will create a supportive and collaborative environment.


• Sales and Service Excellence: Drive team performance by setting clear targets and providing guidance to your team. Monitor and evaluate performance regularly, implementing strategies for continuous improvement.


• Operational Excellence: Ensure adherence to standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses effectively. Support teams with troubleshooting tech issues for smooth operations.


• Safety and Quality: Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.


• Drive and Determination: Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.


• Community Connection: Think entrepreneurially to create community-building channels through experimentation and collaboration.


• Personalized Coffee Experiences: Be an agile coffee expert, using storytelling to share your knowledge of our coffee and sustainability practices with customers.

WHAT YOU WILL BRING:

• 4+ years of professional experience in a fast-paced or luxury retail environment


• 3+ years of supervisory experience in people management and development of direct reports


• High School Diploma or GED required; Bachelor’s degree preferred


• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands


• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture


• Availability to work open and closing shifts, weekends, and holidays


• Ability to travel as required