Service Center Manager

150-year-old glazing contractor who has placed serious investment into growing operations

What you need to do:

• Drive Sales & Customer Relationships: Manage key branch accounts, ensure accurate invoicing, address customer concerns promptly, monitor incoming sales leads, retain existing customers, and pursue opportunities to regain lost contractor and commercial accounts.


• Lead Safety: Enforce the use of required safety equipment, conduct monthly safety meetings and branch safety audits, manage employee certifications, and maintain required safety documentation and equipment records.


• Manage Inventory & Supplies: Monitor inventory levels, purchase and maintain appropriate stock of glass, sealants, CRL supplies, and other materials, and identify and resolve inventory discrepancies.


• Oversee Daily Operations: Provide customer service, supervise the glazing department, manage purchasing, monitor and respond to emails, coordinate daily jobs and emergency work, and support the sales team with work orders.


• Manage Personnel & Administration: Maintain employee, vehicle, and workers' compensation files; review and approve payroll timecards; conduct performance reviews; and handle disciplinary matters as needed.


• Manage Financial & Project Performance: Understand P&L statements, purchasing, and profit management while ensuring accurate time tracking and invoicing for City Service work.


• Estimate & Manage Projects: Prepare small- to medium-sized contract estimates and oversee project management activities from start to completion.

What you'll need:

• Leadership and personnel management experience


• Strong customer service and relationship-building skills


• Sales and account management capabilities


• Experience managing branch or service center operations


• Strong organizational and administrative skills


• Knowledge of inventory management and purchasing


• Ability to enforce and manage workplace safety requirements


• Understanding of P&L statements, purchasing, and profitability


• Experience with estimating and project management


• Ability to manage multiple priorities and respond to urgent customer and operational needs


• Strong communication skills, both written and verbal


• Proficiency with LX for quotes, work orders, and invoicing


• Experience with payroll/timecard systems such as Paycom


• Ability to coordinate effectively with sales, field, warehouse, and glazing teams