Mail Services Supervisor

Essential RESPONSIBILITIES and ACCOUNTABILITIES

• Supports and assists Manager, Administrative Services in all aspects of the departmental, operational, project and development concerns.
• Work in tandem with Jersey City and New York to ensure mail services business continuity workflow is in place and ready for activation.
• Supervise all mail services including shipping & receiving, adverse action letters and special projects.
• Maintain all copiers and copy areas in the Greensboro location
• Maintain all staff pantries in the Greensboro location
• Oversee employee parking in the Greensboro location
• Oversee receptionist and their duties including receiving guests in an appropriate manner, providing access cards, parking information, ticket distribution and superior customer experience.
• Oversee facilities technician and responsibilities including Level 1 maintenance requests and routine preventative maintenance items such as quarterly HVAC checks, AED, CPR, keys, painting, picture hanging, etc.
• Oversee training room activities, including room reconfiguration, food setup and all other requests
• Oversee minor employee of less than 10 people
• Oversee plant vendor
• Submit vendor invoices to Accounts Payable pertaining to local admin Services needs.

JOB SPECIFICATIONS

Knowledge & Skills:

• Broad knowledge of office services and facilities practices and methods.
• Ability to motivate others, coordinate workflow and work effectively in a team.
• Excellent interpersonal and communication skills to deal effectively with internal and external contacts.
• Excellent customer service orientation to perform task in a timely and complete manner.
• Ability to develop and maintain customer relationships.
• Strong computer skills including MS Office programs.
• Effective organization, project management skills and attention to detail.

Education & Experience:

Required knowledge & skills would typically be acquired through a high school diploma (or equivalency) and a one-year certificate from college or technical school.

Approximately 3 years of related experience would also be required.