Mailroom Clerk

Full-time onsite role for candidates local to St. Petersburg, FL

Opportunity for extension or conversion based on attendance/performance

8 AM-5 PM Monday-Friday

Summary:

• Under direct supervision, uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates through out the firm.


• Guidance is provided to perform varied work that is somewhat routine to support a function or business unit.


• May have some contact with internal customers to exchange basic information, initiate research and resolve problems.


• Provide excellent customer service, professionalism, and efficient support.

Essential Duties and Responsibilities:

• Applies basic skills and procedures appropriate for the position within assigned functional area.


• Performs standard duties and tasks, resolving questions and problems.


• Refers more complex issues to higher level.


• Processes incoming mail and express packages which include verifying addresses, opening envelopes/packages, determining priority of contents, accurately sort/handle and deliver.


• Sorts, packages and processes/ships branch and outgoing first class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick up at designated times.


• Delivers and picks up bulk, special courier and ground packages, archive, paper, office supplies daily. Obtain signatures where required.


• Answers phone, assists customers/vendors and email inquiries with exemplary Service 1st professionalism.


• Communicates with higher level associates to ensure clear direction, priority of workflow and timeline for completion.


• Assists with distribution of mass mailings to branches.


• Refers maintenance issues to supervisor.


• Applies organizational policies and procedures.


• Recommends process improvement opportunities.


• Operates standard office equipment and uses required software applications.


• Scans in packages/shipments


• Performs other duties and responsibilities as assigned.

Knowledge of:

• Basic office practices, procedures and methods.


• Basic mathematical calculations.

Skill in:

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.


• Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook).


• Demonstrating sensitivity to customer needs (both internal and external) and proactively address customer needs.

Ability to:

• Execute instructions and request clarification when necessary.


• Provide courteous, timely service when addressing associate/customer questions and concerns.


• Learn, understand and follow company/department policies, procedures and requirements,


• Speak clearly and concisely


• Constructively work under stress and pressure when faced with high workloads and deadlines.


• Process work with urgency without sacrificing accuracy.


• Understand and work to achieve the goals in the department’s Mission statement.


• Work independently and as part of the team.


• Maintain a neat working environment.


• Stand 75%-100% of the day.


• Lift items, load, push/pull carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork and other company property.

Education:

High School Diploma/GED Completed and a minimum of 1 year of mailroom or shipping facility experience preferred