Cyber IT Specialist

Redhawk Federal is looking for a Cyber IT Specialist, 2nd Shift to become part of our Federal Strategic Cyber Group.

Location: Beltsville, MD. Days: Tuesday - Saturday; Hours: 2:00 PM - 10:00 PM

Role & Responsibilities:

• Ensure successful pass down of information to the oncoming shift to maintain seamless operations and continuity.


• Complete Task List Reports, clearly documenting all shift activities, incidents, and operational events.


• Monitor personnel activity, alerts, and DSCTS-Operations mailboxes to ensure timely communication and response to operational needs.


• Monitor Splunk dashboards, SolarWinds, and other enterprise tools, and promptly notify the Shift Lead of identified issues.


• Oversee the performance and security of monitoring tools to maintain system functionality and data integrity.


• Create, update, and audit ServiceNow tickets (incidents, service tasks, and requests) to ensure accurate tracking, documentation, and resolution.


• Perform initial triage, troubleshooting, and resolution of incidents and service requests to restore normal operations.


• Document troubleshooting steps, actions taken, and service restoration details within ServiceNow for accurate record-keeping and knowledge sharing.


• Verify incident resolution with end users and ensure proper ticket closure and documentation.


• Escalate unresolved or complex incidents to appropriate teams (e.g., System Administration, NSS, or external vendors)


• Initiate and coordinate Major Incident Response Plan (MIRP) activities, including bridge line setup, stakeholder notifications, and incident tracking.


• Coordinate with cross-functional teams to troubleshoot and resolve outages, minimizing operational disruption.


• Maintain and utilize escalation paths, call lists, and contact rosters to ensure rapid engagement of supporting teams.


• Conduct investigations and diagnosis of outages, incidents, and service requests using enterprise tools, vendor resources, and open-source research.


• Perform trend analysis to identify recurring issues and support proactive problem resolution.


• Conduct root cause analysis in coordination with responsible teams and support updates to documentation and process improvements.


• Create and submit knowledge articles to support continuous improvement and knowledge transfer.


• Participate in disaster recovery processes to support business continuity during major system failures.


• Perform quality checks on tickets, reports, and deliverables to ensure accuracy, completeness, and proper categorization prior to submission.


• Support asset management activities, including receiving, inventorying, and tracking hardware shipments at BIMC (SA-26).


• Coordinate and facilitate shipment of hardware components (e.g., RAM, PSUs, HDDs) to CONUS & OCONUS sites, ensuring proper documentation and accountability.

QUALIFICATIONS

Minimum requirements are:

• A Bachelor’s degree and 2 years of experience. An additional 4 years of experience may be substituted in lieu of the bachlor's degree requirement.


• Demonstrated 1+ years in IT operations, network operations, or a cybersecurity support role experience.


• Must either possess and maintain, or obtain prior to start date, one of the following professional certifications:


• CASP+ CE, CCNA-Security, CISSP (or Associate), CND, CSSLP, CySA+, GICSP, GSEC, Security+ CE, SSCP


• Experience with ServiceNow or similar ITSM tools for incident and request management.


• Familiarity with monitoring tools such as Splunk, SolarWinds, or similar platforms.


• Understanding of incident response processes, including severity classification and escalation procedures.


• Strong analytical and troubleshooting skills with the ability to operate in a fast-paced environment.


• Demonstrated strong communication skills with the ability to provide clear and timely updates.


• U.S. Citizenship required.


• The ability to obtain an interim Secret security clearance before start date.


• The ability to obtain a final Top Secret security clearance.