Product Owner

Role : Sr Technical Product Owner/Product Mgr (Gen/Agentic AI Sol)

Location : Charlotte NC & Concord CA (Onsite)

Role Overview

As a Senior Technical Product Owner/ Product Manager for GenAI Solutions, you will bridge the gap between complex business challenges and cutting-edge artificial intelligence. You will partner with business teams from problem framing through release, owning the end-to-end product lifecycle for our next-generation AI initiatives.

In this role, you will be the driving force behind defining, building, and deploying scalable, enterprise-grade AI products. You will own the intake, prioritization, backlog, acceptance criteria, KPIs, governance readiness, and adoption outcomes for solutions powered by Large Language Models (LLMs) and advanced agentic architectures.

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Key Responsibilities

• Product Strategy & Intake: Partner with cross-functional business units to frame problems, evaluate feasibility, and discover high-value opportunities for generative AI application.

• Backlog & Execution Management: Define, manage, and prioritize the product backlog. Write clear feature requirements, user stories, and strict acceptance criteria.

• Solution Delivery & Adoption: Drive the end-to-end product lifecycle from proof-of-concept (PoC) to production release, ensuring high user adoption and clear business value alignment.

• KPI & Performance Tracking: Establish and monitor product success metrics, business KPIs, and technical evaluation standards to measure impact and continuous performance improvement.

• Governance & Risk Control: Partner with legal, compliance, and risk teams to ensure all solutions satisfy responsible AI principles, data privacy laws, and model-risk controls.

• Executive Communication: Present product roadmaps, project statuses, risks, and ROI metrics clearly to senior leadership and technical stakeholders.

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Required Skills & Qualifications

Core Product Management

• Product Management: Proven experience managing complex technical products in an agile environment.

• Backlog Management: Expertise in backlog grooming, user story creation, and release mapping using tools like Jira or Azure DevOps.

• Executive Communication: Ability to translate deep technical AI concepts into simple, business-oriented language for executive stakeholders.

Generative AI & Technical Expertise

• Agentic Solution Design: Conceptual understanding of designing autonomous, multi-agent AI systems, tool use (function calling), and complex reasoning workflows.

• LLMs and RAG: Deep familiarity with building applications using Large Language Models and Retrieval-Augmented Generation (RAG) architectures.

• Model Selection: Ability to evaluate and select the right model for the job (e.g., commercial vs. open-source, frontier models vs. task-specific fine-tuned models) based on cost, latency, and accuracy.

• Evaluation Metrics: Experience establishing evaluation frameworks for GenAI systems, leveraging both automated metrics (e.g., ROUGE, BLEU, RAGAS) and human-in-the-loop validation.

Governance & Ethics

• Responsible AI & Model-Risk Controls: Deep understanding of AI vulnerabilities (e.g., hallucination mitigation, prompt injection, data drift) and experience implementing guardrails for safe deployment.

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Preferred Qualifications

• Bachelor’s or Master's degree in Computer Science, Data Science, Engineering, or a related technical field (or equivalent practical experience).

• 5+ years of software product management experience, with at least 2+ years dedicated to AI/ML or Generative AI products.

• Experience collaborating with enterprise data engineering and cloud infrastructure teams (AWS, Azure, or GCP).