Sales Engineer NA #1352

Key Responsibilities

• Pre-Sales support for the sales staff


• Assisting in the creation and delivery of sales presentations.


• Presenting technical information regarding current products and possibly future products.


• Gathering product requirements to be included in possible future products.


• Acting as a consultant on network design and implementation as it pertains to RAD products.


• Account support


• Tracking all feature requests.


• Tracking all issues in the software and/or hardware that are to be addressed in future releases.


• Prioritizing both internally and with the customer severity levels and expected delivery of new code or patches.


• High-level support as part of a TAC escalation plan for critical problems


• Onsite support for P1 issues


• Executive briefings on the problem and resolution


• Working with the customer to ensure the fix or workaround is sufficient.


• Assist in the identification of new opportunities with assigned accounts.

Lab Trial support.

• Direct support with the assistance of the TAC POC engineer, all lab activity for assigned accounts.


• Main point of contact for lab engineers and lab testers to for all technical information.


• Responsible for Alpha / Beta trials and the control of such releases


• 30-50% travel required.

Qualifications

• Candidates must have a BS degree or equivalent experience in a related technology field.


• 5 + years of experience in providing networking solutions in a fast-paced high-technology environment, preferably in a customer-facing systems/sales engineering role.


• Detailed knowledge of TDM, packet network and wireless technology and products, including Carrier Ethernet, SONET, PDH, Analogue voice, Security, virtualization, etc.


• Strong understanding and in-depth knowledge of Critical infrastructure verticals such as utilities (power companies, Oil & Gas, Water), transportation, and air traffic control


• Ability to handle and manage RFPs.


• Excellent written and verbal communication skills.