DC Operations Manager

The Operations Manager will be responsible for providing inspired leadership to the distribution center organization. This involves making important policies and strategic decisions, as well as the development and implementation of operational policies and procedures. The Operations Manager will be responsible for promoting a company culture that encourages high morale and high performance. This position requires “Big Picture” thinking to address top-level concerns and find the best path forward from all available data.

PRIMARY RESPONSIBILITIES:

• Organizational skills and flexibility to move from priority to priority, which is essential to a role that juggles a variety of functions and projects.


• Strong personal and professional judgment.


• Proactively supports DC managers by providing counsel to managers by respectfully challenging their staffing assumptions to ensure that the current workforce is fully utilized and cross trained.


• Present self as a reliable, trusted, and consistent business partner who can manage confidential, proprietary, sensitive information and various situations.


• Responsible for decreasing associate turnover through innovative retention methodologies and developing a positive DC culture.


• Solves problems and makes decisions quickly whether one-one-one or in a group setting. Promptly confronts and challenges inappropriate actions or comments. Establishes self as a leader, an advocate for the associate, and a gatekeeper for good business practices.


• Ensure necessary vacancies are promptly staffed and work closely with HR to review staffing requirements.


• Supports the DC throughout the performance management process, including updating reports, and supports:


• DC leadership in executing established KPI’s and accountabilities.


• Monitors and help ensure key deadlines and milestones are met.


• Assessing and analyzing budgets to find ways to minimize expense and improve performance.


• Uses a physical presence and communication style that regularly secures informal and formal feedback from other managers through regular discussions or dialogue.


• Proactively supports managing performance, organizational health, and the operation of the DC by asking meaningful and challenging questions to develop strong relationships with the management team.


• Maintain regular floor presence to ensure face-to-face communication with DC associates to position an established presence that makes you a trusted and approachable resource.


• Implements and coordinates training activities.


• Responsible for other duties as assigned or developed.

PROFESSIONAL QUALIFICATIONS:

• Bachelor’s degree or equivalent relevant experience.


• 5 to 7 years’ experience in a Senior Distribution Operations position.


• Working knowledge of PCs and various business software packages.


• Business knowledge as it relates to budgets, payroll, general administration, etc.


• Knowledge of labor and employment laws.


• The ability to solve a wide range of complex problems which must consider short and intermediate term solutions.


• The ability to handle potentially controversial issues, which involve negotiation, and influence positive outcomes among groups of varying positions.


• Ability to improve existing systems or procedures which periodically result in new ideas or processes.