Plastic Surgery Sales Specialist | Patient Care Coordinator

**Plastic Surgery Sales Specialist | Patient Care Coordinator**

*Landford Plastic Surgery*

*Chevy Chase, Maryland*

*Compensation: $75,000 base salary + monthly performance-based bonuses | $100,000+ annual earning potential*

**Job Summary:**

We are seeking a highly motivated Plastic Surgery Sales Specialist | Patient Care Coordinator to join our team at Landford Plastic Surgery. This is a patient-facing sales-driven role focused on building trust, guiding prospective patients through their surgical journey, and converting consultations into booked procedures. The ideal candidate is confident in relationship-based sales, excels at delivering a luxury-level patient experience, and thrives in a fast-paced environment where attention to detail, communication, and follow-through are essential. From the first inquiry to post-procedure care, this individual will play a key role in driving practice growth while ensuring every patient feels informed, supported, and cared for.

**Key Responsibilities:**

Surgical Sales & Patient Conversion.

• Drive surgical sales by confidently guiding prospective patients from consultation to booking, addressing questions and objections, and securing surgical deposits


• Consistently meet and exceed surgical sales and conversion targets while delivering a high-touch, luxury patient experience


• Proactively manage and follow up with prospective patients to maximize consultation-to-surgery conversions and ensure sales opportunities do not fall through the cracks

Patient Care & Coordination

• Serve as the primary point of contact for surgical patients, providing clear communication and guidance throughout the pre- and postoperative journey


• Provide surgical quotes, collect deposits and payments, schedule procedures, and coordinate all required pre- and postoperative appointments


• Maintain accurate patient records and ensure questions, calls, emails, and patient needs are handled promptly and professionally


• Provide superior customer service throughout every touchpoint

**Qualifications**

• 2+ years of experience in a sales, consultative sales, or customer-facing role; experience in plastic surgery, medical aesthetics, luxury services, or another high-ticket sales environment is preferred


• Proven ability to meet or exceed sales goals and confidently guide prospective clients toward a purchasing decision


• Strong sales, negotiation, objection-handling, and closing skills


• Exceptional interpersonal and communication skills with a natural ability to build trust and rapport


• Passion for providing white-glove service and creating an elevated patient experience


• Highly organized and detail-oriented with the ability to manage multiple patients and priorities in a fast-paced environment


• Self-motivated, accountable, and driven by measurable results


• Collaborative team player with a proactive approach to problem-solving


• Professional, polished appearance and demeanor

**What We Offer:**

• Competitive $75,000 base salary plus monthly performance-based bonuses with $100,000+ annual earning potential


• Paid time off


• Paid holidays


• Comprehensive benefits package


• Professional growth and development opportunities