Job Overview

The Medical Director plays a crucial role in managing and overseeing all medical services and quality assurance at the center. This position is essential for ensuring that daily operations run smoothly in collaboration with clinic personnel, thereby delivering consistent, high-quality care to patients. Additionally, the Medical Director is responsible for providing medical services directly to patients and supervising the activities of healthcare providers, analyzing outcomes, and offering constructive feedback.

Key Responsibilities

Reasonable accommodations may be provided to assist individuals with disabilities in fulfilling the essential functions of this role.

• Leads various initiatives related to medical care delivery and clinical services, including cost management, utilization review, and quality assurance.

• Collaborates on the creation and regular updates of clinical policies, guidelines, and protocols that govern clinic operations and clinician responsibilities.

• Supervises risk coding and ensures completion of HEDIS quality metrics by group providers, offering feedback as necessary.

• Engages in the recruitment and selection of medical providers and other clinic personnel.

• Plans, assigns, and directs tasks while evaluating and appraising the performance of providers.

• Takes responsibility for the quality of medical services provided to patients by monitoring care quality and appropriateness.

• Offers guidance and leadership regarding performance standards.

• Oversees clinical peer review processes.

• Supervises continuing professional education, in-service training, and the orientation of new medical staff.

• Contributes significantly to the formulation of care delivery policies and procedures.

• Manages documentation and care planning activities.

• Conducts periodic reviews of practice management functions.

• Addresses urgent issues as they arise.

• Ensures high standards of medical care by reviewing patient satisfaction survey results and addressing clinical patient complaints.

• Maintains compliance with OSHA, ACHA, emergency preparedness, infection control, and other regulatory standards for the clinic.

• Supports provider education, in-service training, and the orientation of new medical staff.

• Provides professional oversight for advanced practice nurses (ARNP) and/or physician assistants (PAs) under collaboration agreements.

• Manages issues related to provider behavior and impairment.

• Analyzes, manages, and formulates improvement plans for adverse events and patient complaints related to medical care.

• Leads physician governance committees, including the Medical Records Quality Committee, Infection Diseases Committee, and Adverse Events Committee.

• Participates in and leads future development initiatives for the organization.

• Provides direct patient care within the clinic's scope of practice.

• Performs additional duties as assigned by the executive team.

QualificationsSupervisory Responsibilities

This role oversees all department employees and is accountable for their performance management and hiring processes.

Required Education

• MD or DO degree from an accredited medical institution.

Required Experience

• A minimum of 2 years as a primary care physician and at least 1 year in a Medical Director role.

• At least 2 years of experience working with a diverse patient population, delivering high-quality, cost-effective patient-centric programs.

Required Licenses and Certifications

• An unrestricted medical license in the relevant state.

• Board certification in one of the primary care specialties.

Required Knowledge, Skills, and Abilities

• A combination of education, training, and experience that demonstrates the ability to fulfill the duties and responsibilities outlined, including relevant work experience.

Preferred Qualifications

• N/A

Financial and Budget Responsibilities

This position currently does not entail financial or budget responsibilities.

Language Requirements

• Proficiency in advanced English is mandatory.

• Spanish language skills are preferred.

Travel Requirements

Flexibility to travel as needed for business purposes is required.

Physical Demands and Work Environment

The physical demands outlined here represent the requirements necessary for an employee to successfully perform the essential functions of this position.

• Extended periods of working at a computer and participating in meetings.

• Ability to travel occasionally to clinics, market sites, and corporate meetings as needed.

• May occasionally work on-site in clinical or operational settings, with potential exposure to healthcare environments (noise, temperature variations, patient interactions).

• Comfortable operating within a fast-paced, multi-site healthcare organization.

• Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.

Environmental Conditions

Inside: The employee may be exposed to various environmental conditions, with protection from weather but not necessarily from temperature fluctuations. Noise levels may be sufficient to require the employee to raise their voice to be heard above ambient sounds.

Physical/Environmental Activities

Please indicate the frequency of encountering the following working conditions: Occasionally (1-33%), Frequently (34-66%), Constantly (67-100%), or Not Applicable (N/A).

• Must be able to travel to multiple locations for work (e.g., meetings, events, conferences). Frequency: Occasionally (1-33%)
• May be exposed to outdoor weather conditions such as cold, heat, wetness, and humidity. Frequency: N/A
• May encounter outdoor or warehouse conditions with loud noises, vibrations, fumes, dust, odors, and mists. Frequency: N/A
• Must be capable of ascending and descending ladders, stairs, or other equipment. Frequency: N/A
• Subject to exposure to hazardous materials. Frequency: Occasionally (1-33%)