Customer Service Associate: Live Entertainment Transportation and Logistics
Description:
Customer Service Associate: Live Entertainment Transportation and Logistics
Clark Transfer, a leading provider of transportation and logistics services for the theatrical touring and live entertainment industries for more than 75 years, seeks a new full-time team member. This is an ideal position with growth potential for someone interested in working at the intersection of show business and the trucking industry.
Location: Harrisburg, PA
Hours: M-F, 8AM - 5PM, plus rotating on-call hours as scheduled
Clark Transfer is a family owned and operated company with "no matter what" service to our customers as our core value. We value diversity, initiative and creativity. Learn more about our company at .
Customer Service Associate Job Responsibilities
Delivers Clark Transfer's high standard of service to theatrical and live entertainment customers by:
- Communicating with and serving customers in daily operations as part of the Customer Service team, including:
- Inputting operational details provided by customers into the computer system
- Answering customer calls and emails and processing requests and changes
- Routing communications and requests to the appropriate parties in an accurate, complete, and timely manner
- Proactively communicating with customers as assigned; requesting updates
- Tracking/following up on requests and changes until completed; reporting back to colleagues and to customers directly
- Participating in the Evening and Weekend on-call week rotation
- Developing and maintaining relationships with current and potential customers, including creating and handling bids:
- Processing customer schedules
- Calculating costs for schedules and deriving pricing
- Creating and delivering bid letters, tracking bids as they progress to contracts, and maintaining associated records
- Handling time-sensitive international border crossing processes and paperwork
- Tracking and analyzing service failures as required
- Participating in team-based efforts to improve internal processes and quality of service
- Undertaking other projects and activities as from time to time may be required.
The ideal candidate will:
- Have a working knowledge of the behind-the-scenes logistical and production work involved in the theatrical and live entertainment industries
- Have an understanding of the operational principles and practices of the trucking industry
- Have a demonstrated commitment to extraordinary excellence in customer service
- Have a compulsive and unyielding attention to detail
- Be effective in written and oral communications, including excellent listening skills, accuracy, and timeliness
- Be flexible and willing to adapt to changing needs and circumstances quickly
- Be proactive in identifying and preventing potential problems
- Be computer-literate, with strong skills in basic business programs including word processing, spreadsheets, communications, and database applications
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