Director Finance Operations Shared Services (AP/AR)

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Are you passionate about developing new and innovative processes combining finance and operations to increase efficiency and accuracy and reduce waste? If so, this position is for you. Our priority is to identify, scope, and deliver system and process improvements to reduce operating expense, increase free cash flow, improve business support and establish a high bar for controllership and compliance.

The Director of Finance Operations will be responsible for leading the Accounts Payable and Accounts Receivable function for all of our US brands (HelloFresh, EveryPlate, Green Chef, Factor, Pet’s Table, Good Chop and GDL). You will be responsible for $X billion across X million transactions that cover every business partner and customer at a $5 billion US business. This position will be responsible for managing ~25 people based in NYC, CO and offshore in the Philippines.

The Finance Operations organization provides the backbone operational processes for the US business by paying HelloFresh’s suppliers on time, invoicing and collections for B2B customers and supporting the Accounting & Finance teams in reporting financial results.

This role will be a key member of the Finance leadership team working daily alongside leaders of all levels within our Direct & Indirect Procurement, Marketing, and G&A business groups as well as leaders across the Finance Functions (FP&A, Accounting, Tax & Treasury). Our team is focused on building a better experience for our business partners, streamlining processes and increasing controllership. This position requires the candidate to diagnose current processes and metrics, identify opportunities, work with business partners to identify and implement improvements and validate the improvement effort.

You will be responsible for identifying the opportunities across the procure to pay and order to cash processes, prioritizing the improvement opportunities and partnering with business and technology leadership to successfully execute improvements. This role requires the ability to demonstrate ownership, interpret data, and effectively influence to drive meaningful results translating to tangible productivity and efficiency gains across multiple departments. To succeed, you must have the ability to engage deeply with diverse business partners, earn trust using facts and data, and have a demonstrated ability to advise and influence the decisions of senior business leaders through effective verbal and written communication. This candidate must possess excellent analytical skills, program management experience, and a track record of delivering projects in a complex and ambiguous environment.

You will...

• Partner with Leadership on strategy, developing solutions and achieving performance targets to support business growth


• Invent and develop significant procure to pay and / or order to cash process improvements


• Managing the team in the day to day operations of timely payment of invoices as well as supporting their career development


• Define key performance indicators – develop operational and business metrics and service level agreements for programs and processes, and track delivery against global objectives.


• Partner with and influence Business, Finance, Technology, Operations and other teams to resolve process defects


• Identify and drive opportunities for improved cash flow, margin or productivity improvements related to vendor payments and receivables


• Solve critical vendor, process and system escalations effectively to ensure root cause analysis and effective problem resolution


• Identify and quantify financial and operational risks and opportunities


• Support both internal and external audit and ensuring compliance and audit-readiness of all AP/AR processes


• Assisting in the month end close process

You are...

• Able to work across global time zones and occasional travel may be required


• Able to work comfortably under pressure and work towards tight deadlines


• Filled with a strong sense of ownership and attention to detail


• Driven to continuously improve and build processes


• Able to manage a high-volume workload efficiently and effectively


• Willing to partner with and support other functions

You have...

• 12+ years of finance experience and experience in a high volume AP &/or AR environment


• BA/BS degree or equivalent in Finance, Accounting or other related field


• Experience in leading a diverse team


• Experience in e-commerce especially with supply-chain


• Track record of providing advice to senior leaders and driving results


• Experience working with vendors as either a buyer or financial analyst/manager


• Experience in Accounts Payable (procure to pay), Accounts Receivable (order to cash), and/or Customer Service environment


• Experience in managing cross-functional initiatives through influence versus direct management


• Excellent financial modeling and data analytics skills, including Excel, Tableau, Access, SQL, ETL, and other analysis tools


• Experience with AP functionality of ERP systems; Oracle Cloud Fusion knowledge is a plus

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation


• Generous PTO, including sabbatical, and parental leave of up to 16 weeks


• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment


• Tuition reimbursement for continuing education (upon 2 years of service)


• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)


• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+


• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

This position is also eligible for the HelloFresh equity plan.

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com


• APAC: APACaccommodations@hellofresh.com


• United States: USCandidateAccommodations@hellofresh.com


• Canada: CAaccommodations@hellofresh.com