Veterinary Receptionist / Client Service Representative

Are you the kind of person who lights up a room the moment you walk in? Do you believe that every client interaction — no matter how routine — is an opportunity to make someone's day better?

Creekside Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital — and we're not looking for just anyone. We're building something special here: the "Disneyland" of veterinary medicine in West Lafayette, and that starts at the front desk.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15 - 22 per hour, for each hour worked
  • We have tiered levels for this role — most entry level candidates start in the $15–$16/hour range, and how quickly you grow your skills determines how quickly you grow your pay.
  • This is a place where your effort and growth is directly rewarded.
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Saturday. Shifts are structured as 3.5 days Monday–Friday plus rotating Saturdays. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Impromed, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Creekside Animal Hospital?

Creekside Animal Hospital in West Lafayette, IN combines advanced veterinary medicine with a supportive, team-focused culture. This 7-doctor small animal practice provides gold-standard care using cutting-edge technology — including CT, ultrasound, and AI-assisted diagnostics — all within a spacious, modern facility built for both patients and the people who care for them.

Our team thrives on collaboration, open communication, and a genuine sense of belonging. Leadership here is invested in your growth — we have structured levels that reward your development with real advancement, and a culture where long tenure and high morale aren't accidents. They're the result of intentional leadership and a team that genuinely shows up for each other.

The "Disneyland" of vet med doesn't build itself — it takes people who care deeply, show up with intention, and believe that the details matter. If that sounds like you, we'd love for you to be part of what we're creating.

Apply today — we look forward to hearing from you!

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