Quality Assurance
Our client, a leading organization in the customer service and quality assurance industry, is seeking a Spec 1, Quality Assurance to join their team. As a Spec 1, Quality Assurance, you will be part of the Quality Control Department supporting quality monitoring and process improvement initiatives. The ideal candidate will have strong attention to detail, excellent communication skills, and a collaborative mindset, which will align successfully in the organization.
Job Title: Spec 1, Quality Assurance
Location: San Antonio, TX
Pay Range: $19/hr.
What's the Job?
- Perform quality assurance evaluations using MS Forms to monitor interactions and processes.
- Track and report quality metrics, communicate outcomes, and provide coaching to team members.
- Maintain detailed QA documentation and support continuous process improvements.
- Collaborate with training and management teams to address performance gaps.
- Develop and implement quality assurance processes and guidelines to ensure compliance and excellence.
What's Needed?
- Proficiency in Excel, Windows 10, and Microsoft 365 (Outlook).
- Preferred experience with SAP, JDE, i5; HighRadius is a plus.
- 2+ years of experience in quality assurance, auditing, or call/chat monitoring.
- Strong analytical, problem-solving, and communication skills.
- Bachelor's degree in Business, Quality Management, or related field preferred.
What's in it for me?
- Opportunity to work in a dynamic, fast-paced environment focused on quality excellence.
- Potential for assignment extension based on business needs.
- Engage in meaningful work that directly impacts customer satisfaction and operational efficiency.
- Collaborate with a diverse and inclusive team committed to continuous improvement.
- Gain valuable experience in quality assurance and process optimization.
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.