Clinical Success Partner
This is one of the most important roles at Nexus Bedside.
The Clinical Success Partner is the face of Nexus Bedside on the unit - an embedded clinical presence who earns the trust of frontline nurses, unit leaders, and executive teams alike. This is not a project management or account management role. It is a relationship-first, outcomes-driven position for a nurse who can walk into a busy inpatient unit, understand its culture, speak its language, and guide its people through meaningful, lasting change.
About the Role
The CSP serves as Nexus Bedside's on-site clinical and operational presence throughout implementation, adoption, and long-term sustainability of the Nexus Bedside inpatient unit operating system.
You will be embedded within the client's environment - attending huddles, walking units, sitting with nurses, and meeting with leaders - without formal authority over any member of the client's staff.
What you will have instead is something more durable: the trust, credibility, and relational influence needed to persuade nurses, charge nurses, unit managers, and CNOs to align around a shared vision.
You will succeed not by directing people, but by understanding them - their pressures, their skepticism, their workflows, and their goals - and meeting them there.
This role demands clinical depth, emotional intelligence, operational instinct, and the rare ability to be equally at home at a nursing station and in a C-suite.
The CSP is the linchpin between Nexus Bedside's technology and the human transformation it is designed to support.
What You Will Do
Build Trust Across Every Level of the Organization
• Establish yourself as a credible, respected clinical presence on the unit within the first 30 days
• Develop genuine working relationships with frontline nurses - not as a vendor representative, but as a clinical colleague who understands their world
• Engage unit managers and directors as operational partners, not external consultants
• Build confidence with nursing and executive leadership through consistent follow-through, honest communication, and visible results
• Navigate the political and cultural dynamics of the client organization with professionalism and discretion
Drive Adoption Through Influence, Not Authority
• Lead the human side of implementation: listen for resistance, name it honestly, and address it directly
• Coach frontline staff and charge nurses through workflow changes, using clinical context and peer-level communication
• Partner with unit leaders to reinforce accountability for adoption in ways that preserve frontline trust
• Translate the clinical and operational value of the Nexus Bedside model into language that resonates at every level
• Serve as the primary escalation point for workflow, platform, and adoption challenges - and resolve them
Own the Implementation & Optimization Lifecycle
• Lead on-site clinical implementation, training, and go-live support across assigned units
• Maintain consistent unit presence, including participation in staff huddles, shift changes, and rounding
• Provide real-time guidance and troubleshooting for bedside nurses and virtual nursing teams
• Identify workflow gaps and optimization opportunities and drive improvements collaboratively
• Maintain reliable availability for clinical and operational support
Translate Data Into Shared Accountability
• Track and interpret clinical, operational, and experience outcomes
• Conduct structured data reviews with unit and Nexus Bedside leadership
• Create and distribute clear, compelling communications
• Use outcome data to sustain momentum, reinforce adoption, and tell a credible story of progress
Sustain the Model & Inform the Product
• Serve as the clinical voice back to Nexus Bedside
• Support long-term sustainability through continuous improvement and relationship investment
• Identify risks early and escalate with solutions
• Occasional travel for internal meetings and partner sites
What Success Looks Like
Days 1-30:
Introduced to all relevant stakeholders. Active participant in daily huddles. Frontline nurses recognize you by name and approach you with questions.
Days 31-90:
Nexus Bedside certification complete. Workflow adoption tracking in place. Unit leadership sees you as a reliable partner.
Months 3-6:
Strong and sustained frontline adoption. Measurable improvements in safety, efficiency, or clinician experience. Executive confidence established.
Months 6-12:
The role is regarded as indispensable. Outcome data tells a compelling story. The model is self-reinforcing.
Who You Are
You are a nurse who has spent years at the bedside and carries that credibility into every conversation.
You are comfortable with ambiguity and energized by complexity. You do not need formal authority to lead. You earn influence through expertise, consistency, and genuine care.
You communicate differently at a nursing station than you do in a conference room - and you do both exceptionally well.
You are deeply motivated by the idea that nursing can be better - for patients and for nurses - and you want to be part of making that happen.
About Nexus Bedside
Nexus Bedside is the inpatient unit operating system - a technology-enabled clinical transformation platform that redefines how inpatient nursing units perform. Our co-caring model integrates bedside nurses, virtual nurses, and intelligent technology to improve patient safety, operational efficiency, clinician experience, and cost structure. We are a venture-backed company headquartered in Cleveland, Ohio with offices in Boca Raton, Florida. We are at an inflection point - and the Clinical Success Partner is central to everything we are building.
Component
• Base Salary: $75,000 - $100,000
• Cash Incentive (up to 50% of base): Up to $37,500 - $50,000
• Stock Options (up to 50% of base): Up to $37,500 - $50,000 in options
Total At-Plan Value: $150,000 - $200,000